The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Service Week also hosted the EurOMA Service Operations Management Forum.

Partners Day - Selecting and designing KPIs for complex service contracts
17 September, 2012
An Executive Programme for our partner organisations.

Industry Conference - Big Data: an innovation opportunity for complex services?
18 September 2012, Cambridge, UK
A one day conference for senior industrials and policy makers. During the event we explored the potential for Big Data to transform the design and delivery of complex services in both the public and private sectors.

Academic Conference - The Future of Services in a Connected World 
19-20 September 2012, Cambridge, UK

The Cambridge Service Alliance hosted the Fifth Service Operations Management Forum during Cambridge Service Week. The Forum brought together leading scholars from Operations Management and other disciplines to explore The Future of Services in a Connected World.

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