Members
Dr Adedapo Adebajo
- Loughborough University
Current research, interests, or key research question(s)
Examining how AI reshapes the trust of citizen-consumers in public institutions, who get excluded from public service co-creation, and how institutional legitimacy drives compliance or resistance.
Dr Ahmed Al-Abdin
- Department of Marketing, University of Liverpool
Current research, interests, or key research question(s)
Transformative Service Research and Initiatives, Vulnerability and Service Research, Conflict Zones, Extreme and War Contexts, Refugees, Marginalised Communities.
Mr Ashen Joseph
- School of Business, University of Buckingham
Current research, interests, or key research question(s)
Managing people and customer experience within the luxury hospitality sector. I'm particularly focused on employee well-being and research agentic AI in service experiences.
Dr Amir Raki
- Management School, University of Liverpool
Current research, interests, or key research question(s)
Transformative Service Research, Consumer Vulnerability, Service Design.
Dr Carolyn Wilson-Nash
- Business School, University of Stirling
Current research, interests, or key research question(s)
Exploring how people navigate services that are not designed with them in mind, and what that costs them in wellbeing, inclusion and access. This has two detailed strands to it.
Dr Bingxin Yan
- Cambridge Service Alliance, University of Cambridge
Current research, interests, or key research question(s)
Developing agentic AI systems and investigating customer trust in agentic AI.