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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Community of Interest Meeting - open to partners only.
Theme to be announced.

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About Cambridge Service Alliance - Community of Interest

What is the CSA Community of Interest?

The Cambridge Service Alliance brings together non-competing firms with a common interest in innovating their business models and making the shift to services and solutions. The Community of Interest is designed to provide an open forum where our partner firms can share experience and ideas, learning directly from one another and the researchers.

Who can get involved in the Community of Interest?

The Community of Interest is open to anyone employed by our partner firms – BAE Systems, Caterpillar, IBM and Rolls Royce. We do not expect participants in the Community of Interest to attend every meeting, but we will make sure that those who have expressed interest receive details about events and workshops. There is no charge to attend Community of Interest meetings, although participants are expected to cover their own travel and accommodation.

How to get involved in the Community of Interest?

To register interest in participating simply e-mail JacquelineBrown at the Cambridge Service Alliance.

Date: 
Tuesday, 28 February, 2017 - 09:30 to Wednesday, 1 March, 2017 - 17:00
Contact name: 
Florian Urmetzer
Contact email: 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.