With AI advancements and ever-changing customer behaviours, organizations face unprecedented challenges in crafting effective customer-centric strategies. At the Cambridge Service Alliance, we are committed to leading-edge research that helps both established and emerging organizations navigate this dynamic terrain.

During our virtual 'Industry Day' event in 2023, esteemed keynote speakers will share their expertise and insights on the future of customer experience and how it could lead to new business models. Discover practical strategies to tackle emerging challenges and explore how forward-thinking firms leverage innovative technologies to revolutionize their customer experience centric approaches. This event offers a unique opportunity to gain valuable insights, learn from industry leaders, and interact with professionals at the forefront of CX innovation.

Videos of this event can be found here