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Cambridge Service Alliance

At the forefront of service transformation in the digital era

The Future of Customer Experience: Unleashing potential of Digital technologies

16th November 2023, 09:00-13:00, Online

Register your free place here

With AI advancements and ever-changing customer behaviours, organizations face unprecedented challenges in crafting effective customer-centric strategies. At the Cambridge Service Alliance, we are committed to leading-edge research that helps both established and emerging organizations navigate this dynamic terrain.

During our virtual 'Industry Day' event in 2023, esteemed keynote speakers will share their expertise and insights on the future of customer experience and how it could lead to new business models. Discover practical strategies to tackle emerging challenges and explore how forward-thinking firms leverage innovative technologies to revolutionize their customer experience centric approaches. This event offers a unique opportunity to gain valuable insights, learn from industry leaders, and interact with professionals at the forefront of CX innovation.

Videos of this event can be found here

Thursday, 16 November, 2023 - 09:00 to 13:00
Event location: 
On-Line Event

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues