service week 2014 images

New Paper: Servitization: A contemporary thematic review of four major research streams

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

New Thinking about the Future of Services

Connecting the Digital, Physical and Social

First Community of Interest Meeting 2019

In collaboration with CTF, Service Research Center at Karlstad University, Sweden, the first Community of Interest meeting took place on the 4th April 2019.