March 2016 Newsletter Released 1 March 2016 March 2016 NewsletterThe March 2016 Newsletter has been released, containing the following articles:7 Critical Success Factors in the shift to services•2 Day Executive Programme - Making the Shift to Services•Workshop on Manufacturing Analytics•Service Week 2016 Dates for the Diary•European Operations Management Services Forum•Video - Career talk profile by Mohamed Zaki•Health Service Stakeholder Networks: Insights from Social Media•Video on servitization•Theme Update - Making the Shift to Services•Customer Experience Management and Big Data Workshop•Blog -Data disruption and new business models•Former Mexican President visits the IfM and Alliance•Theme Update - Data and Analytics for Services•Podcast - Academia and manufacturing•Theme Update: Ecosystems Value Mapping and Analysis•Blog - Enabling the 4th Industrial Revolution•Co-creation workshops at JOSEPHS•Webinar on DDBM in the online newspaper publishing industry•Andy Neely on Servitization•Value creation and exchange in service ecosystems•Webinar - The Capability Assessment Tool•Judge Business School- Duesto Programme•Why do servitized firms fail?