skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Webinar - Enterprise KPIs - Andy Neely

last modified Sep 13, 2016 10:30 AM
12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely

Often service contracts involve multiple different organisations working together, pool their skills, resources and capabilities. A challenge this poses is how do you measure the performance of the network of organisations involved in delivering the service. If every organisation seeks to perform against their own internal key performance indicators (KPIs) there’s a danger of conflict and tension. In this webinar Andy Neely, Director of the Cambridge Service Alliance, explains the methodology the CSA has developed for identifying and defining multi-organisational KPIs. Using a case study from BAE Systems, Andy illustrates the steps and tools involved in identifying and selecting KPIs that can be used to drive performance across the service network rather than within a single firm.

Webinar I Presentation

RSS Feed Latest news

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

Do not fall prey to business ecosystem failure

Oct 26, 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.

CEMEX Workshop

Oct 26, 2018

Blockchain Prototype: Scope and Analysis for CEMEX

New book published: Exploring Service Science

Oct 25, 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

Upcoming events