skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Perkins Host the July Community of Interest Meeting

last modified Sep 01, 2017 08:58 AM
July Community of Interest meeting hosted at Perkins Engines.

July saw our latest Community of Interest Meeting, hosted by Perkins Engines, in Peterborough.The interactive partner day was themed around the research ongoing at the Service Alliance on the topics of technology, digital platforms, digital transformation strategy and customer experience analytics, as well as discussion sessions and networking opportunities. Veronica Martinez presented her recent work on technological platforms and its implication on service business models. Followed by Katharina Greve who presented her research on how firms can reduce risks of new service development by engaging in co-creation. Mohamed Zaki demonstrated how machine learning techniques could analyse customer experience data in real-time and provide insights to reduct frictions. Mariam presented her work on digital transformation strategy and insights from consultancy world. Our last talk was about digital platform adoption and diffusion by Xian Han who presented interesting findings from Chinese Automotive Platforms.

Filed under:

RSS Feed Latest news

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

Nov 14, 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Video - What is the Shift to Services Executive Course all about?

Oct 29, 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

October Paper - Big Data Analytics Architecture for Businesses

Oct 26, 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Article on Service Week 2017 in London Evening Standard

Oct 26, 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events