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developing new understanding and approaches to complex service systems

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ISSIP/NSF Workshop

last modified May 03, 2017 10:56 AM
Veronica Martinez invited to National Science Foundation & ISSIP event on Human-Technology Frontier for Smart Services

Dr. Veronica Martinez was specially invited to Silicon Valley to debate the human-technology frontier for next generation of smart services. The event was sponsored by the the National Science Foundation &  ISSIP on the 28 and 29 March 2017. 

Among the other leading academics and industrialist on the field were Prof. Henry Chesbrough from UC Berkeley, Prof. Thomas Kufess from Georgia Tech,  Mr Robert Locke, Senior Vice President of Johnson Controls among othersThe Final Agenda with presentations is available along with presentations made during the workshop.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

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