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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Caterpillar hosts Community of Interest Meeting

The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA

The two day July Community of Interest meeting was kindly hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA. The overall topic focused on updates from the Cambridge Service Alliance research work streams, which covered all ongoing discussions in the service alliance. The topic areas included:

  • Leadership requirements in successful service scale-ups
  • Customer experience Analytics: Dynamic-customer centric model
  • Towards Ecosystem components: unpacking how ecosystems function

Additional topics covered a ‘Preliminary Analysis of the Successful Digital Service Business Models’ and ‘work done on engaging front-line employees in service innovation’ . There were great discussions and cases shared by the attending partners.

The next community of interest meeting will take place 29-30 November 2016. The topic will be ‘Big data and privacy concerns’.  If you have any questions about the CoI meeting, please feel free to contact Florian Urmetzer.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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