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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
December 2014 Community of Interest

The December 2014 Community of Interest Meeting - on Service Metrics.

The Community of Interest (CoI) Meetings are Cambridge Service Alliance internal meetings, where employees of the Alliance partners meet to discuss special interest topics. The focus at the December 2014 meeting was on how organisation build Service Metrics. Presentations from Caterpillar and Pearson were included as well as the outcomes of the Data Diagnostic work-stream from 2014. Future meetings will focus on  areas such as Condition Based Maintenance, Integrated Vehicle Health Management and Service Pricing.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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