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December 2014 Community of Interest

last modified Feb 16, 2015 11:01 AM
The December 2014 Community of Interest Meeting - on Service Metrics.
December 2014 Community of Interest

Vaithegi Vasanthakumar, Pearson

The Community of Interest (CoI) Meetings are Cambridge Service Alliance internal meetings, where employees of the Alliance partners meet to discuss special interest topics. The focus at the December 2014 meeting was on how organisation build Service Metrics. Presentations from Caterpillar and Pearson were included as well as the outcomes of the Data Diagnostic work-stream from 2014. Future meetings will focus on  areas such as Condition Based Maintenance, Integrated Vehicle Health Management and Service Pricing.

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December Newsletter

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Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

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New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

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In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

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New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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