skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

The Impact of Contract Type on Service Provider Information Requirements

last modified Mar 27, 2015 02:13 PM
The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely
The Impact of Contract Type on Service Provider Information Requirements

March 2012 Paper

 

This paper explores the role of information in the servitization of manufacturing. Companies are moving from discrete provision of equipment and spare parts to long-term service contracts, which depend on a very high level of availability and quality of information throughout the service life cycle. This work focuses on whether, for a proposed contract based around complex equipment, the information system is capable of providing information at an acceptable quality and requires the Information Requirement to be examined in a formal manner. A service information framework was applied to methodically assess Information Requirements for diff erent contract types to understand the information gap between them. Results from case examples indicate that this gap includes information required for the diff erent contract types and a set of contract-specifi c Information Requirements. Furthermore, the control, ownership and use of information diff er across contract types as the boundary of operation and responsibility changes. 

[paper]

RSS Feed Latest news

Webinar - Barriers and Facilitators to Incident Reporting

Oct 02, 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Outcome-oriented contracts in logistics outsourcing relationships

Sep 20, 2017

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Sep 13, 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Webinar - Bridging the Co-Creation Gap

Sep 11, 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

September 2017 Newsletter

Sep 01, 2017

Find out the latest news in this new edition of the Alliance Newsletter.

View all news

Upcoming events

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 22, 2017

IfM, Cambridge

Upcoming events