skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

The Impact of Contract Type on Service Provider Information Requirements

last modified Mar 27, 2015 02:13 PM
The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely
The Impact of Contract Type on Service Provider Information Requirements

March 2012 Paper

 

This paper explores the role of information in the servitization of manufacturing. Companies are moving from discrete provision of equipment and spare parts to long-term service contracts, which depend on a very high level of availability and quality of information throughout the service life cycle. This work focuses on whether, for a proposed contract based around complex equipment, the information system is capable of providing information at an acceptable quality and requires the Information Requirement to be examined in a formal manner. A service information framework was applied to methodically assess Information Requirements for diff erent contract types to understand the information gap between them. Results from case examples indicate that this gap includes information required for the diff erent contract types and a set of contract-specifi c Information Requirements. Furthermore, the control, ownership and use of information diff er across contract types as the boundary of operation and responsibility changes. 

[paper]

RSS Feed Latest news

19th IEEE Conference on Business Informatics

Jul 27, 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

View all news

Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events