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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Webinar on High-Value Manufacuring (HVM)

Webinar on High-Value Manufacuring (HVM)

18 March 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.


Read more at: February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights
February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

2 March 2019

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw


Read more at: January 2019 Paper
January 2019 Paper

January 2019 Paper

21 January 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'


Read more at: December 2018 Paper
December 2018 Paper

December 2018 Paper

19 December 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'


Read more at: November 2018 Paper
November 2018 Paper

November 2018 Paper

21 November 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar


Read more at: October 2018 paper
October 2018 paper

October 2018 paper

23 October 2018

October 2018 paper on 'Textual Regularity Mining and Data-driven Customer Experience Analytics' by Mohamed Zaki and Benjamin Lucas


Read more at: July Paper on 'Coopetition and Business Models' by Chander Velu
July Paper on 'Coopetition and Business Models' by Chander Velu

July Paper on 'Coopetition and Business Models' by Chander Velu

23 July 2018

July Paper on 'Coopetition and Business Models' by Chander Velu


Read more at: June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

26 June 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'


Read more at: May Paper - Enabling Digital Transformation: An Analysis Framework
May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper - Enabling Digital Transformation: An Analysis Framework

24 May 2018

May Paper on 'Enabling Digital Transformation: An Analysis Framework' by Thayla Zomer, Andy Neely and Veronica Martinez


Read more at: How Can Hackathons Accelerate Corporate Innovation?
 How Can Hackathons Accelerate Corporate Innovation?

How Can Hackathons Accelerate Corporate Innovation?

26 April 2018

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.