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Service and Solutions in an Age of Digitally Enabled Platforms

last modified Mar 01, 2017 01:51 PM
Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask

Andy Neely gave a keynote speech at the 9th Service Operations Management Forum (SOMF) held at Copenhagen Business School in Denmark. The title of his speech was 'Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask' and he explored how models of manufacturing and operations strategy should evolve in the new digital economy. He repeated this talk at the Utah Product and Service Innovation Conference in February.

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Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

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New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

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New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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