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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

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Read more at: Launch of the Cambridge Service Design executive programme

Launch of the Cambridge Service Design executive programme

18 November 2014

On the 14 October 2014, we launched The Service Design Programme: making the shift to services.

Read more at: Impact of Firm Characteristics on Survival
Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

6 November 2014

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Read more at: April Paper: Effects of Social Capital on Risks Taken by Suppliers
April Paper: Effects of Social Capital on Risks Taken by Suppliers

April Paper: Effects of Social Capital on Risks Taken by Suppliers

1 May 2014

Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Read more at: Surviving in the Higher Education Market Place
Surviving in the Higher Education Market Place

Surviving in the Higher Education Market Place

20 March 2014

Surviving in the higher education market place with better business models In a new podcast Professor Andy Neely, Director of the Cambridge Service Alliance, University of Cambridge talks about MOOCS – Massive Open Online Courses

Read more at: Industry transformation towards service logic: A business model approach - December Paper

Industry transformation towards service logic: A business model approach - December Paper

16 January 2014

Industry transformation towards service logic: A business model approach Anna Viljakainen, Marja Toivonen and Maiju Aikala article tackles the issue of industrial transition into value- and service-based business, and offers a managerial tool on how customer value is turned into profitable business. It suggests a new...

Read more at: Accountability for services through life (Fixed Term) studentship
Accountability for services through life (Fixed Term) studentship

Accountability for services through life (Fixed Term) studentship

14 January 2014

The Challenge Shrinking budgets, rising costs and increasing competition has led to many companies making the shift to selling services. Companies in industries as diverse as aerospace and social care are now offering "payment by results" type services, rewarded only when they meet or exceed agreed performance criteria...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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