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Cambridge Service Alliance

At the forefront of service transformation in the digital era

Mohamed Zaki facilited a workshop titled 'Fundamentals of AI for Customer Contact Leaders' at this years 'Customer Contact Week' which was held in Austin during January 2024.

Fundamentals of AI for Customer Contact Leaders

Jumpstart your journey into Artificial Intelligence (AI) & Machine Learning for Customer Contact with this intensive one-day certificate program, specially designed to equip leaders overseeing customer contact teams with the fundamentals of leveraging these tools to improve customer experience.

Fed up with hypotheticals?

Craving practical AI tools and playbooks to address your customer contact challenges?

The CCW Fundamentals of AI for Customer Contact Leaders Certificate program, led by globally recognized expert, University of Cambridge Professor Mohamed Zaki, pivots from the theoretical to the tangible, equipping you with actionable AI strategies tailor-made for customer contact and CX leaders who need results, not another slide deck of empty promises.
Program Takeaways

  •     Technical & Theoretical Foundations: Understand AI and ML's core principles and their impact on customer contact and CX.
  •     AI Applications in Contact Centers: Explore AI's transformative potential in enhancing customer interactions and operations.
  •     Crafting AI-Infused Customer Journeys: Learn to design AI-driven strategies that enrich customer journeys and value creation.
  •     Strategic Development & Case Study Analysis: Use real-world case studies to strategize AI integration and optimize contact center performance.

Details of Event:


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

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