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Cambridge Service Alliance
At the forefront of service transformation in the digital era
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Making the Shift to Services
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Moments of Truth in Services: AI-Neuro-marketing Perspective
Customer Experience Management Using Data Analytics
Cognitive Computing to Enhance Services
Service Consumer's Exeperience Analytics
Ecosystems Value Mapping and Analysis
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Innovation in Energy Services: New Business Models for Electric Vehicles
Data-Driven Business Models
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Ecosystems Evolution Enabled by Technology
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Transforming Public Services with Open Service Platforms
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Cambridge Service Management PhD students Forum
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IFM Engage course: The new era of customer experience: Optimising engagement across digital, physical and social channels
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Ye Meng Keynote Slides
Martin Fleming IBM Keynote Slides
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CMuellerTranscript
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MFlemingTranscript
SPerryEvansTranscript
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SummaryPodcast
MohamedKeynote
2017 Poster Booklet
Service Week 2016
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Brian Holliday
Per Sternqvist
Fred Jones
Veronica Martinez
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PosterB2BPartnershipsFU.pdf
2016 Poster service week VM
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Creating Value Through Customer Services - Conference
2015 Industry Day Conference - Creating Customer Value - Industry Day Conference
CSA Industry day 2023
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Workshop: Business Models of Digital Twins
Seminar: Supply chain economics and business models for Offsite Manufacturing
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Digital twins: the road to business model transformation
Putting customer experience at the heart of business-to-business marketing
The personal touch: using AI to help digital ‘agents’ deliver better customer service
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Cambridge Service Alliance
Welcome to the Cambridge Service Alliance…
a unique global alliance between leading businesses and universities;
bringing together the world's leading firms and academics;
all of whom are devoted to delivering today the tools, education and insights needed for addressing digital service transformation of tomorrow.
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