skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

21 May 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).


Read more at: Redistributed Manufacturing and the Impact of Big Data
Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

31 May 2018

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779


Read more at: Wearable Sensor Technology and Business
Wearable Sensor Technology and Business

Wearable Sensor Technology and Business

29 January 2018

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki


Read more at: Webinar - Big Data Analytics Architecture for Businesses
Webinar - Big Data Analytics Architecture for Businesses

Webinar - Big Data Analytics Architecture for Businesses

16 January 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki


Read more at: October Paper - Big Data Analytics Architecture for Businesses
October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

26 October 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely


Read more at: Podcast - The Fallacy of the Net Promoter Score
Podcast - The Fallacy of the Net Promoter Score

Podcast - The Fallacy of the Net Promoter Score

17 July 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.


Read more at: MSI Award for Customer Attrition Prevention with Artificial Intelligence project
MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

5 July 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas


Read more at: Guest speaker on Data-Driven Business Model
Guest speaker on Data-Driven Business Model

Guest speaker on Data-Driven Business Model

30 November 2016

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.


Read more at: Guest Article - Data-Driven Text Mining for CX Analytics in Services
Guest Article - Data-Driven Text Mining for CX Analytics in Services

Guest Article - Data-Driven Text Mining for CX Analytics in Services

30 November 2016

Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'


Read more at: EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards
EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

30 November 2016

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

Follow us on Twitter

Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.