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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

21 May 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).


Read more at: Redistributed Manufacturing and the Impact of Big Data
Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

31 May 2018

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779


Read more at: Wearable Sensor Technology and Business
Wearable Sensor Technology and Business

Wearable Sensor Technology and Business

29 January 2018

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki


Read more at: Webinar - Big Data Analytics Architecture for Businesses
Webinar - Big Data Analytics Architecture for Businesses

Webinar - Big Data Analytics Architecture for Businesses

16 January 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki


Read more at: October Paper - Big Data Analytics Architecture for Businesses
October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

26 October 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely


Read more at: Podcast - The Fallacy of the Net Promoter Score
Podcast - The Fallacy of the Net Promoter Score

Podcast - The Fallacy of the Net Promoter Score

17 July 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.


Read more at: MSI Award for Customer Attrition Prevention with Artificial Intelligence project
MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

5 July 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas


Read more at: Guest speaker on Data-Driven Business Model
Guest speaker on Data-Driven Business Model

Guest speaker on Data-Driven Business Model

30 November 2016

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.


Read more at: Guest Article - Data-Driven Text Mining for CX Analytics in Services
Guest Article - Data-Driven Text Mining for CX Analytics in Services

Guest Article - Data-Driven Text Mining for CX Analytics in Services

30 November 2016

Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'


Read more at: EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards
EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

30 November 2016

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues