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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Classification of Noisy Data
Classification of Noisy Data

Classification of Noisy Data

29 November 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki


Read more at: Webinar - Data Diagnostic Tool
Webinar - Data Diagnostic Tool

Webinar - Data Diagnostic Tool

15 November 2016

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki


Read more at: Article by the Marketing Science Institute - Research Grant Target CX
Article by the Marketing Science Institute - Research Grant Target CX

Article by the Marketing Science Institute - Research Grant Target CX

15 September 2016

Research Grants Target CX Article by Marketing Science Institute.


Read more at: Customer Experience Analytics - Marketing Science Institute Award
Customer Experience Analytics - Marketing Science Institute Award

Customer Experience Analytics - Marketing Science Institute Award

16 August 2016

Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.


Read more at: RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing
RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

24 May 2016

The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'


Read more at: Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media
Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media

Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media

15 March 2016

Webinar from 14 March 2016 - A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - by Benjamin Lucas


Read more at: Customer Experience Management and Big Data Workshop
Customer Experience Management and Big Data Workshop

Customer Experience Management and Big Data Workshop

22 February 2016

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'


Read more at: Cognitive Computing to Enhance Services

Cognitive Computing to Enhance Services

The project stems from the era of digital technology that could change the way organizations operate and revolutionising services. Cognitive computing considers one of these recent digital technologies that promise to automate human tasks, scaling and magnifying human capability. In particular, it...


Read more at: Manufacturing Analytics Workshop
Manufacturing Analytics Workshop

Manufacturing Analytics Workshop

9 February 2016

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.


Read more at: Webinar - A Transition Towards a Data-Driven Business Model
Webinar - A Transition Towards a Data-Driven Business Model

Webinar - A Transition Towards a Data-Driven Business Model

15 December 2015

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues