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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

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Read more at: Blockchain in Customer Service Management
Blockchain in Customer Service Management

Blockchain in Customer Service Management

9 August 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Read more at: Podcasts - Big Data and Analytics
Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

14 April 2015

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki

Read more at: Business

Business

Join the Cambridge Service Alliance to: Achieve competitive advantage through pioneering research from one of the world's leading universities. Benefit from new research focusing on the core challenges firms are facing as they undergo digital transformation. Learn how other innovative organisations...

Read more at: Consulting
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Consulting

Engage with CSA - Pilot/Consultancy Projects 1. AI Platform to Track, Flag and Predict your At-Risk Customers- In Real Time Lead - Mohamed Zaki 2. Multimodal AI to predict your customer engagement in digital platforms Lead - Mohamed Zaki 3. Service Business Model: A Capability Assessment Lead -...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCL Tech and Bouygues


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