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Cambridge Service Alliance

At the forefront of service transformation in the digital era
Read more at: Service Week 2015

Service Week 2015

Cambridge Service Week 2015 was held from 1-7 October 2015. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Details...

Read more at: Service Week 2015 - Partners Day

Service Week 2015 - Partners Day

Wednesday, 7 October, 2015 - 09:00 to 17:00

New Insights from the Cambridge Service Alliance An executive workshop with the Cambridge Service Alliance. By invitation only, this executive workshop will provide new insights and practical tools for those concerned with developing innovative solutions and delivering them through ecosystems. Drawing on research completed...

Read more at: Creating Value Through Customer Services - Conference

Creating Value Through Customer Services - Conference

Tuesday, 6 October, 2015 - 09:00 to 17:00

'Creating Value Through Customer Services' Industry Day Conference - Tuesday 6 October [Posters from the Day] It is clear that we are shifting to a service-based economy. Increasing numbers of firms - both manufacturing and traditional service providers - are waking up to the fact that they can create significant value by...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues