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Cambridge Service Alliance

At the forefront of service transformation in the digital era
Read more at: Service Week 2015

Service Week 2015

Cambridge Service Week 2015 was held from 1-7 October 2015. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Details...

Read more at: Service Week 2015 - Partners Day

Service Week 2015 - Partners Day

Wednesday, 7 October, 2015 - 09:00 to 17:00

New Insights from the Cambridge Service Alliance An executive workshop with the Cambridge Service Alliance. By invitation only, this executive workshop will provide new insights and practical tools for those concerned with developing innovative solutions and delivering them through ecosystems. Drawing on research completed...

Read more at: Creating Value Through Customer Services - Conference

Creating Value Through Customer Services - Conference

Tuesday, 6 October, 2015 - 09:00 to 17:00

'Creating Value Through Customer Services' Industry Day Conference - Tuesday 6 October [Posters from the Day] It is clear that we are shifting to a service-based economy. Increasing numbers of firms - both manufacturing and traditional service providers - are waking up to the fact that they can create significant value by...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.


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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.