New Insights from the Cambridge Service Alliance An executive workshop with the Cambridge Service Alliance. By invitation only, this executive workshop will provide new insights and practical tools for those concerned with developing innovative solutions and delivering them through ecosystems. Drawing on research completed...

'Creating Value Through Customer Services' Industry Day Conference - Tuesday 6 October [Posters from the Day] It is clear that we are shifting to a service-based economy. Increasing numbers of firms - both manufacturing and traditional service providers - are waking up to the fact that they can create significant value by...