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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Service Week 2017 - Bridging to 'new' service technology
Service Week 2017 - Bridging to 'new' service technology

Service Week 2017 - Bridging to 'new' service technology

1 March 2017

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.


Read more at: Service Week 2017

Service Week 2017

Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.


Read more at: Cambridge Service Week 2017 - Industry Conference

Cambridge Service Week 2017 - Industry Conference

Tuesday, 10 October, 2017 - 09:00 to 17:30

Industry one-day Conference as part of Cambridge Service Week


Read more at: Cambridge Service Week 2017 - Academic Conference

Cambridge Service Week 2017 - Academic Conference

Thursday, 5 October, 2017 - 09:30 to Friday, 6 October, 2017 - 17:00

Academic Conference as part of Cambridge Service Week 2017


Read more at: Podcasts from Growing your Service Business in An age of Digital Disruption
Podcasts from Growing your Service Business in An age of Digital Disruption

Podcasts from Growing your Service Business in An age of Digital Disruption

7 November 2016

In a new series of podcasts from the Cambridge Service Alliance key speakers discuss their presentations from our one-day conference in October 2016 on ‘Growing your service business in an age of digital disruption’.


Read more at: Veronica Martinez

Veronica Martinez

Veronica Martinez, Cambridge Service Alliance, University of Cambridge


Read more at: Fred Jones

Fred Jones

Fred Jones, General Manager, UK Expansion, Uber


Read more at: Per Sternqvist

Per Sternqvist

Per Stjernqvist, VP Servitization & Solutions, Trackunit A/S


Read more at: Brian Holliday

Brian Holliday

Brian Holliday, Managing Director, Siemens Digital Factory, Siemens plc


Read more at: Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech
Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

13 October 2016

Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day Conference


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.