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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Service Week - Academic Event - SERVICES IN AN AGE OF DIGITAL DISRUPTION

Service Week - Academic Event - SERVICES IN AN AGE OF DIGITAL DISRUPTION

Wednesday, 5 October, 2016 - 08:45 to Thursday, 6 October, 2016 - 16:20

2016 Service Week - Academic Conference SERVICES IN AN AGE OF DIGITAL DISTRUPTION


Read more at: Industry Day Conference - Growing Services in age of Digital Disruption
Industry Day Conference - Growing Services in age of Digital Disruption

Industry Day Conference - Growing Services in age of Digital Disruption

14 March 2016

Industry conference on 'Growing your service business in an age of digital disruption', held during Cambridge Service Week 2016, on Tuesday 11 October 2016, Moller Centre, Cambridge, UK


Read more at: Cambridge Service Week 2016

Cambridge Service Week 2016

Wednesday, 5 October, 2016 - 09:00 to Wednesday, 12 October, 2016 - 17:30

The dates for Cambridge Service Week 2016 are as follows: 5-6 October 2016 - The Academic Conference , IfM, Cambridge 11 October 2016 - Industry Conference Day , Moller Centre, Cambridge 12 October 2016 - Partners Day - executive programme, IfM, Cambridge


Read more at: Creating Value Through Customer Services - Conference

Creating Value Through Customer Services - Conference

Summary of Industry Day Conference - Tuesday 6 October 'Creating Value Through Customer Services'


Read more at: The Internet of Animal Health Things - Opportunities and Challenges
The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

23 July 2015

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge


Read more at: Service Week 2011

Service Week 2011

Grand Challenge in Service Week 2011 Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy makers to address the evolving challenges facing service education, research, practice and policy. The 2011 event...


Read more at: Service Week 2012

Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Service Week also hosted the EurOMA Service Operations Management Forum. Partners Day - Selecting and...


Read more at: Service Week 2013

Service Week 2013

Cambridge Service Week 2013 Cambridge Service Week 2013 was held from Monday 30 September to Friday 4 October 2013. The key events during the week are detailed below. Click on the links for more details and available outputs. Industry Day - Successfully Making the Shift to Solutions, 1 October 2013...


Read more at: Service Week 2014

Service Week 2014

Cambridge Service Week 2014 Cambridge Service Week 2014 was held from 29 September to 3 October 2014. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education...


Read more at: CSA Industry Day

CSA Industry Day

Cambridge Service Alliance Industry Day The Cambridge Service Alliance Industry Day brings together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Industry Day 2021 Digital acceleration in service firms...


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.