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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: July Paper on 'Coopetition and Business Models' by Chander Velu
July Paper on 'Coopetition and Business Models' by Chander Velu

July Paper on 'Coopetition and Business Models' by Chander Velu

23 July 2018

July Paper on 'Coopetition and Business Models' by Chander Velu


Read more at: November Webinar - A System Perspective on Business Model Evolution
November Webinar - A System Perspective on Business Model Evolution

November Webinar - A System Perspective on Business Model Evolution

13 November 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'


Read more at: A Systems Perspective on Business Model Evolution
A Systems Perspective on Business Model Evolution

A Systems Perspective on Business Model Evolution

15 June 2017

June Paper Release on ‘A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India’ by Chander Velu


Read more at: Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems
Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

23 November 2015

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu


Read more at: Divine Innovation: Religion and Service Provision by Religious Organizations in India
Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

27 March 2015

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty


Read more at: Managing Decision-Making and Cannibalization for Parallel Business Models
Managing Decision-Making and Cannibalization for Parallel Business Models

Managing Decision-Making and Cannibalization for Parallel Business Models

26 March 2015

The July 2013 paper on 'Managing Decision-Making and Cannibalization for Parallel Business Models' by Chander Velu and Philip Stiles


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.