skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Divine Innovation: Religion and Service Provision by Religious Organizations in India

last modified Mar 27, 2015 02:35 PM
The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty
Divine Innovation: Religion and Service Provision by Religious Organizations in India

April 2012 Paper

 

Extending economic analysis to the study of religion is not new and has been discussed by scholars from Adam Smith in the Wealth of Nations (1776) to Alfred Marshall in the Principles of Economics (1890). However, interest from management scholars in religion, although increasing, is still at a nascent stage. The study of religious organizations competing for adherents through the provision of services provides a rich avenue for firms to learn about innovation and change. This paper provides an understanding of how religious organizations in contemporary India have responded to income inequality by innovating their provision of religious and non-religious services. The paper consists of three parts. The first part provides a theoretical model of competition in service provision. Second, the paper examines the descriptive data from a survey of 568 religious organizations in India. Third, the paper provides statistical analysis of the survey data to examine how income inequality aff ects the provision of religious and non-religious services by religious organizations.

[paper]

RSS Feed Latest news

December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

Upcoming events