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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: From Processes to Promise - White Paper
From Processes to Promise - White Paper

From Processes to Promise - White Paper

12 January 2016

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011. Executive Summary: The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms...


Read more at: Webinar - November - How Industry Evolution and Conditions affect Servitization
Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar - November - How Industry Evolution and Conditions affect Servitization

19 November 2015

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'


Read more at: Industry Conditions and Product Firms’ Choice to Offer Services
Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

22 October 2015

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.


Read more at: When Innovation Follows Promise
When Innovation Follows Promise

When Innovation Follows Promise

23 July 2015

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely


Read more at: Business Model Innovations in Health Care
Business Model Innovations in Health Care

Business Model Innovations in Health Care

27 March 2015

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic


Read more at: Another Performance Paradox? A refined view on the performance impact of servitization
Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

27 March 2015

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten


Read more at: Successfully Implementing a Service Business Model
Successfully Implementing a Service Business Model

Successfully Implementing a Service Business Model

26 March 2015

The March 2013 paper on 'Successfully Implementing a Service Business Model in a Manufacturing Firm' by Ivanka Visnjic, Bart van Looy


Read more at: Collaborate to Innovate Report
Collaborate to Innovate Report

Collaborate to Innovate Report

3 February 2015

MEDIA RELEASE : Businesses must understand ecosystems or risk failure, warn researchers What businesses can learn from how major cities operate Collaborate to Innovate - How Business Ecosystems Unleash Business Value A new study from the Cambridge Service Alliance urges businesses to understand the complex, interconnected...


Read more at: Urban Ecosystems

Urban Ecosystems

The economy is changing Information and communication technology (ICT) trends are profoundly changing the ‘rules’ of markets. Increasingly, companies do not provide products and services in isolation, but in conjunction with partners. Competition is turning into ‘co-opetition’ as markets overlap...


Read more at: Ecosystems Value Mapping and Analysis

Ecosystems Value Mapping and Analysis

Integrating Firms in Business Ecosystems The research to be conducted in 2018 will revolve around how to design a firm or a part of the firm that allows the delivery of a solution to a customer that has changing needs over time. This is taking into consideration the integration to multiple partners...


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues