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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Shift to Services Executive Education Programme

Shift to Services Executive Education Programme

Tuesday, 14 May, 2019 - 09:00 to Wednesday, 15 May, 2019 - 16:30

Drawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to services


Read more at: Caterpillar Parts and Service Operations Summit
Caterpillar Parts and Service Operations Summit

Caterpillar Parts and Service Operations Summit

30 April 2018

Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai


Read more at: Exploring the Journey to Services
Exploring the Journey to Services

Exploring the Journey to Services

20 March 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.


Read more at: ServiceMax Webinar Introduced the Shift to Services Programme
ServiceMax Webinar Introduced the Shift to Services Programme

ServiceMax Webinar Introduced the Shift to Services Programme

28 February 2017

Introduction to the Shift to Services Executive Programme - Webinar


Read more at: Shift to Services Executive Education Programme

Shift to Services Executive Education Programme

Wednesday, 7 November, 2018 - 09:00 to Thursday, 8 November, 2018 - 04:30

Drawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to services


Read more at: Shift to Services Executive Education Programme

Shift to Services Executive Education Programme

Tuesday, 4 April, 2017 - 09:00 to Wednesday, 5 April, 2017 - 16:30

Drawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to services.


Read more at: Shift to Services Executive Education Programme

Shift to Services Executive Education Programme

Tuesday, 4 April, 2017 - 09:00 to Wednesday, 5 April, 2017 - 16:30

Drawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to services.


Read more at: Shift to Services Executive Education Programme

Shift to Services Executive Education Programme

Wednesday, 9 May, 2018 - 09:00 to Thursday, 10 May, 2018 - 16:30

Drawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to services.


Read more at: Podcast on Seven Critical Success Factors
Podcast on Seven Critical Success Factors

Podcast on Seven Critical Success Factors

25 January 2016

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing


Read more at: Podcast - Seven Critical Success Factors - Authors Podcast
Podcast - Seven Critical Success Factors - Authors Podcast

Podcast - Seven Critical Success Factors - Authors Podcast

25 January 2016

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.