skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Cambridge Service Week 2017 - Industry Conference

Industry one-day Conference as part of Cambridge Service Week
When Oct 10, 2017
from 09:00 AM to 05:30 PM
Where Moller Centre, Cambridge, UK
Contact Name
Add event to calendar vCal
iCal

The Cambridge Service Alliance is pleased to invite you to this year's 8th Industry Day Conference, held during Cambridge Service Week.  The event is on 10 October 2017 at the Moller Centre, Cambridge, UK. This year we will be focusing on how new technologies are transforming the world of services. Please join us to listen to our keynote speakers and participate in interactive sessions on this important theme. The Programme is now available, and we are delighted to announce that our Keynote Speakers, from Emirates Airline, Alibaba, IBM and Thales will be joining us to discuss:                 

  1. How their companies are experimenting with digital technologies. We will learn from real examples and recent success stories.
  2. How this strategy will enhance their competitive positioning which does not solely depend on the technologies they adopt, but more importantly builds on the strategy they deploy.
  3. How their companies dealt with digital transformation challenges and obstacles (e.g. leadership, culture, institutional, etc.) that might stand in the way of a successful digital transformation.
  4. How their firms designed the right experience for their customers.

Flyer and Programmex450

Keynote Speakers at Service Week - Industry Day Conference

Christoph Mueller EVP, Chief Digital & Innovation Officer
The Emirates Group

‘The Digital Transformation of the Emirates Group’
Christoph Mueller will speak about the vision of Emirates Airline, which aims to re-invent its processes using digital technology to enable a delightful travel experience. They are examining new technologies such as Artificial Intelligence and Real-time Analytics and ideas to identify the opportunities they represent for both incremental improvement and disruptive change in their business model. 

Dr Ye Meng Senior Expert,
Alibaba

‘The Dynamics of Digital Transformation Enabled by Alibaba and its Ecosystem Partners’
Dr Ye Meng will speak on China’s dynamics of digital transformation enabled by Alibaba and its ecosystem partners. He will also give an analytical framework and examples of digital transformation from the perspectives of new information infrastructure, new factors of production and new division of labour. 

Sean Perry-Evans, UK Services Development Director
Thales

‘Digital Transformation Strategy within Thales’
Sean Perry-Evans will speak about the Thales’ digital transformation vision, which they believe will transform the markets they serve (aerospace, transport, defence and security) and improve the digital future for their customers, by solving the challenges they face. Sean will speak about the newly established digital factory in a company guided by product policy, and will illustrate with cases from the business portfolio.

IBM

‘Emerging Challenges and Digital Technologies’
IBM will speak about the emerging challenges of digital transformation for organizations and how IBM customers take advantage of the new emerging digital technologies such the Internet of Things and cognitive platforms, with artificial intelligence and cognitive learning. 

Dr Mohamed Zaki, Deputy Director
Cambridge Service Alliance

‘Customer Experience Analytics’
Dr Mohamed Zaki will speak about his recent research on how machine learning can be applied to customer experience analytics. This enables organisations to design and manage unique experiences for its customers and analyse feedback in a timely manner. The toolkit introduced allows utilization of existing qualitative and quantitative data and can result into specific actions being taken to increase customer satisfaction and reduce friction in doing business.

To find out more about the speakers and the conference please visit: http://bit.ly/serviceweek2017

More information about this event…

Filed under:

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

LinkedIn

RSS Feed Latest news

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

Nov 14, 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Video - What is the Shift to Services Executive Course all about?

Oct 29, 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

October Paper - Big Data Analytics Architecture for Businesses

Oct 26, 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Article on Service Week 2017 in London Evening Standard

Oct 26, 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

View all news