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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

In this ‘Thought Leadership’ event, we will invite keynote speakers from big brands to discuss whether digital technologies are the disruptors or disrupted and how firms can harness these digital next-generation technologies of services.

The world is undergoing a technological revolution. Technologies such as Artificial intelligence (AI) and Block-chains will transform the way we live and work, from the way we diagnose and treat cancer to the security of online transactions. This fourth industrial revolution is of a scale, speed and complexity that is unprecedented. These technologies became an important source of competitive advantage in both B2C and B2B businesses.

It has become critical for companies to respond to market dynamics accurately and quickly. It is changing consumer behaviour, changing the way companies are organized and changing the role of “humans” in the marketplace. Thus, firms are currently facing a ‘crisis of immediacy’ challenge to meet consumers’ need to receive content, expertise, and personalized solutions in real time during their experience.

In this ‘Thought Leadership’ event, we will invite keynote speakers from big brands to discuss whether digital technologies are the disruptors or disrupted and how firms can harness these digital next-generation technologies of services. 

Programme

The programme will be a combination of presentations from leading firms working in this area, along with panel discussions, and opportunities to network. The day will commence at 08.45 and will wrap-up at 17.00. 

Speakers

Canon Business Information Services: disruptor or disrupted?

Sander Kuik, Director Services Delivery & Consulting, Canon BIS EMEA, Canon

How is Alexa always getting smarter?

Craig Saunders, Head of Applied Science, Amazon Alexa Knowledge

Homero Resendez, Head of Digital, CEMEX

Date: 
Wednesday, 3 October, 2018 - 08:45 to 17:00
Contact name: 
Lisa Barnett
Contact email: 
Event location: 
Moller Centre, Cambridge

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

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