December 2016 Newsletter

1 March 2017

December 2016 Newsletter

Find the latest news from the Alliance in the December 2016 Newsletter.

The December Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

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December 2016 Newsletter

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Thank You! from the Service Alliance Team

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SW2016 Industry Day Outputs

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Full Podcast from Industry Day with all speakers

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Posters presented at SW2016

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Academic Conference at SW2016

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2 Day Executive Programme - Making the Shift to Services

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Webinar - Data Diagnostic Tool

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Podcast: Latest Trends in the Switch to Services in Manufacturing Companies

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Privacy concerns discussed at Community of Interest meeting

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EPSRC Institutional Sponsorship Grant 2016

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Service Week in the Press

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Executive Briefing - Engaging front-line employees in service innovation

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Webinar - Enterprise KPIs

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ServSig guest article on Customer Experience

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Welcome to New PhD - Tim Pearce

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Theme Update - Data and Analytics for Services

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Webinar - Critical incidents in complex service contracts

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Research Grants Target CX

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Theme Update: Ecosystems Value Mapping and Analysis

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Service Operations Management Forum

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Classification of Noisy Data

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IET Award for Andy Neely

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Podcast on Critical Incidents in Complex Service Contracts

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Blog on the future of business models for manufactures in an age of digital disruption

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Theme Update - Making the Shift to Services

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CITEK16 conference

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Guest speaker on Data-Driven Business Model

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The Fallacy of the Net Promoter Score