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developing new understanding and approaches to complex service systems

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December 2016 Newsletter

last modified Mar 01, 2017 02:04 PM
Find the latest news from the Alliance in the December 2016 Newsletter.

The December Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

December 2016 Newsletter

Thank You! from the Service Alliance Team

SW2016 Industry Day Outputs

Full Podcast from Industry Day with all speakers

Posters presented at SW2016

Academic Conference at SW2016

2 Day Executive Programme - Making the Shift to Services

Webinar - Data Diagnostic Tool

Podcast: Latest Trends in the Switch to Services in Manufacturing Companies

Privacy concerns discussed at Community of Interest meeting

EPSRC Institutional Sponsorship Grant 2016

Service Week in the Press

Executive Briefing - Engaging front-line employees in service innovation

Webinar - Enterprise KPIs

ServSig guest article on Customer Experience

Welcome to New PhD - Tim Pearce

Theme Update - Data and Analytics for Services

Webinar - Critical incidents in complex service contracts

Research Grants Target CX

Theme Update: Ecosystems Value Mapping and Analysis

Service Operations Management Forum

Classification of Noisy Data

IET Award for Andy Neely

Podcast on Critical Incidents in Complex Service Contracts

Blog on the future of business models for manufactures in an age of digital disruption

Theme Update - Making the Shift to Services

CITEK16 conference

Guest speaker on Data-Driven Business Model

The Fallacy of the Net Promoter Score

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Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

Do not fall prey to business ecosystem failure

Oct 26, 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.

CEMEX Workshop

Oct 26, 2018

Blockchain Prototype: Scope and Analysis for CEMEX

New book published: Exploring Service Science

Oct 25, 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

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Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

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