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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: December Newsletter
December Newsletter

December Newsletter

5 December 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter


Read more at: September Newsletter for the CSA
September Newsletter for the CSA

September Newsletter for the CSA

3 September 2018

September 2018 Newsletter from the Cambridge Service Alliance


Read more at: June 2018 Newsletter
June 2018 Newsletter

June 2018 Newsletter

4 June 2018

Find out what the Cambridge Service Alliance have been doing and how you can get involved.


Read more at: March 2018 Newsletter
March 2018 Newsletter

March 2018 Newsletter

1 March 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.


Read more at: December 2017 Newsletter
December 2017 Newsletter

December 2017 Newsletter

4 December 2017

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter


Read more at: September 2017 Newsletter
September 2017 Newsletter

September 2017 Newsletter

1 September 2017

Find out the latest news in this new edition of the Alliance Newsletter.


Read more at: Latest Alliance Newsletter - June 2017
Latest Alliance Newsletter - June 2017

Latest Alliance Newsletter - June 2017

1 June 2017

June 2017 Cambridge Service Alliance Newsletter


Read more at: December 2016 Newsletter
December 2016 Newsletter

December 2016 Newsletter

1 March 2017

Find the latest news from the Alliance in the December 2016 Newsletter.


Read more at: March 2017 Newsletter
March 2017 Newsletter

March 2017 Newsletter

1 December 2016

March 2017 Alliance Newsletter


Read more at: September 2016 Newsletter
September 2016 Newsletter

September 2016 Newsletter

2 September 2016

The September 2016 edition of the Cambridge Service Alliance Newsletter.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.