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developing new understanding and approaches to complex service systems

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Supplying Innovation - Unlocking Behaviours in the Supply Chain

last modified Jun 05, 2017 01:44 PM
March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine

Engaging multiple suppliers to form an alliance to deliver outcome-based agreements is a novel approach to encourage suppliers to innovate and to provide exceptional customer outcomes. This white paper identifies fundamental themes and success factors to be considered in this approach. It aims to provide guidance for companies and industries who are considering to form alliances to deliver outcome-based agreements, to be rewarded on outcomes and incentivised on a risk-and-reward-sharing basis in a collaborative environment, ideally with multiple, co-operating partner companies. [paper]

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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