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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Webinar - Investigating risks of outcome-based service contracts from a provider's perspective
Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

11 April 2017

Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'


Read more at: Risks of Outcome-Based Service Contracts
Risks of Outcome-Based Service Contracts

Risks of Outcome-Based Service Contracts

21 February 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely


Read more at: Jingchen Hou Comment Piece on Supplying Innovation
Jingchen Hou Comment Piece on Supplying Innovation

Jingchen Hou Comment Piece on Supplying Innovation

17 May 2016

In a comment on the University Research Site Jinchen Hou comments on how members of complex supply chains can form alliances, in order to unlock the innovation that’s often hiding within individual companies


Read more at: Webinar - Supplying Innovation - Jingchen Hou
Webinar - Supplying Innovation - Jingchen Hou

Webinar - Supplying Innovation - Jingchen Hou

10 May 2016

Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM


Read more at: Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain
Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain

Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain

13 April 2016

Interview with author, Jinchen Hou, on the white paper 'Supplying Innovation: unlocking innovative behaviours in the supply chain', co-authored with IBM.


Read more at: Supplying Innovation - Unlocking Behaviours in the Supply Chain
Supplying Innovation - Unlocking Behaviours in the Supply Chain

Supplying Innovation - Unlocking Behaviours in the Supply Chain

21 March 2016

March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine


Read more at: Barriers to Servitization
Barriers to Servitization

Barriers to Servitization

26 March 2015

The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely


Read more at: Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

26 March 2015

The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely


Read more at: Performance Based Contracts

Performance Based Contracts

Risks of Performance-based Contracts – A Social Capital Perspective Performance-based contracts (PBC) are contracts where the “customer’s focus is on contracting a performance goal or outcome rather than on how to achieve this goal” (Hypko et al.,2010). The aim of this research is to study the...


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.