skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

2016 POMS CSO Mini-Conference

last modified May 25, 2016 02:11 PM
Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.
2016 POMS CSO Mini-Conference

Mini Conference Industry Tour of Sea World

Ornella Benedettini and colleague Liana Victorino from the University of Victoria (Canada), as Vice-Presidents of the POMS College of Service Operations (CSO), organised the 2016 POMS CSO Mini-Conference. The theme of the Mini-Conference was 'Experiential Service'. The programme featured presentations from Orlando Utilities Commission (OUC - The Reliable One), IBM, Hilton WorldWide and SeaWorld Parks & Entertainment, as well as a behind the scenes tour at the SeaWorld Orlando theme park. The presentations are available below, and include material on the new IBM Academic Initiative for Cloud.

The Mini-Conference was held in Orlando, FL on May 5 2016, the day prior to the Annual General POMS Conference.

RSS Feed Latest news

December 2017 Newsletter

Dec 04, 2017

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

Government announces new Centre for Digital Built Britain at Cambridge

Nov 29, 2017

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.

Digital Business Transformation and Strategy

Nov 22, 2017

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

Nov 14, 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events