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2016 POMS CSO Mini-Conference

last modified May 25, 2016 02:11 PM
Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.
2016 POMS CSO Mini-Conference

Mini Conference Industry Tour of Sea World

Ornella Benedettini and colleague Liana Victorino from the University of Victoria (Canada), as Vice-Presidents of the POMS College of Service Operations (CSO), organised the 2016 POMS CSO Mini-Conference. The theme of the Mini-Conference was 'Experiential Service'. The programme featured presentations from Orlando Utilities Commission (OUC - The Reliable One), IBM, Hilton WorldWide and SeaWorld Parks & Entertainment, as well as a behind the scenes tour at the SeaWorld Orlando theme park. The presentations are available below, and include material on the new IBM Academic Initiative for Cloud.

The Mini-Conference was held in Orlando, FL on May 5 2016, the day prior to the Annual General POMS Conference.

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