A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
Andy Neely, Florian Urmetzer and Andrew Gill have been working with Veolia over the last month to develop a bespoke service excellence programme. After the preparation phase, the two day programme was designed and delivered in the Moller Centre on 21- 22 March 2017.
The participants were business unit managers from Veolia Water Technologies and other Veolia product groups. The work included pre-interviews with all attending managers to assess participants needs. Then, the bespoke programme was designed and executed. The work included the development of service innovations for the business units. The newly developed services concepts will be presented to the CEO of Veolia in Paris on the 16 June 2017.