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Read more at: February 2019 Webinar - Business Ecosystems Mapping

February 2019 Webinar - Business Ecosystems Mapping

12 February 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

Read more at: January 2019 Paper
January 2019 Paper

January 2019 Paper

21 January 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'

Read more at: Gaining Customer Experience Insights That Matter

Gaining Customer Experience Insights That Matter

26 November 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

Read more at: Do not fall prey to business ecosystem failure

Do not fall prey to business ecosystem failure

26 October 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.

Read more at: Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

24 July 2018

This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.

Read more at: Linking Firms in Value Business Ecosystems: Towards a Classification Model
Linking Firms in Value Business Ecosystems: Towards a Classification Model

Linking Firms in Value Business Ecosystems: Towards a Classification Model

31 May 2018

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and Strategy

Read more at: IfM Briefing Day - Manufacturing a Better World
IfM Briefing Day - Manufacturing a Better World

IfM Briefing Day - Manufacturing a Better World

30 May 2018

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day

Read more at: Cambridge Service Alliance hosts the Service Community Event
Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

27 April 2018

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.

Read more at: Webinar - Outcome-oriented Contracts and Outsourcing relationships
Webinar - Outcome-oriented Contracts and Outsourcing relationships

Webinar - Outcome-oriented Contracts and Outsourcing relationships

11 December 2017

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017

Read more at: Webinar - Business Ecosystems - Classification Model
Webinar - Business Ecosystems - Classification Model

Webinar - Business Ecosystems - Classification Model

11 July 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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