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developing new understanding and approaches to complex service systems

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Presentations to the ATOS for Gold programme

last modified Mar 01, 2017 01:54 PM
Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS. They talked about service business model innovation and service design, exploring how these ideas applied both to ATOS and their wider client base. The CSA runs a public programme on servitization open to those interested. The next running of this programme will be at the beginning of March.

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July Webinar by Christoph Peters on Modular Service Structures for AI Services

Jul 09, 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

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In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Mohamed Zaki won the Emerald Literati Award

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Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

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Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

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June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

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