skip to primary navigationskip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era

Studying at Cambridge

 

Co-creation Workshops at JOSEPHS

last modified Feb 23, 2016 10:43 AM
Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016

The project called 'Creating Data Templates for Economic Model Innovation: The JOSEPHS’ Lab Study' is actively supported by the NEMODE/EPSRC. In the first workshop the on-site JOSEPHS Living Lab team, managers, researchers and coordinators participated. In the second one, firms that have been using the living lab JOSEPHS participated and presented their co-creation experiences and best practices. During these workshops, we identified several elements and sub
components that facilitate co-creation at JOSEPHS. The final outcomes of this project will be disseminated through a conference paper and a journal article.

2016 February News Josephs workshopA photo with all participants of the second co-creation workshop which aimed to explore the main co-creation elements in more details to explain what facilitates co-creation at JOSEPHS.

Left to right (back row first): Christofer Daiberl, Ingeborg Steinmetz, Angela Roth, Veronica Martinez, Julia Jonas, Nina Lugmair, Katharina Greve, Frank Danzinger; Front row: Julian Boha, Rebekka Schmidt


 

 

RSS Feed Latest news

Managing customer experience through a systematic approach to data analytics

Jul 24, 2020

We all know what a positive – or negative – customer experience feels like: a rush of pleasure or teeth-grinding frustration. Firms are acutely aware of the importance of how we feel – and how that translates into long-term loyalty – but feelings are a difficult and complicated thing to measure at scale.

Blog | Has COVID-19 Invented the 10X Supply Chain?

Jul 06, 2020

Surendra Kancherla, Principal Architect - Digital Technologies, at CSA partner, HCL, says that COVID-19 is forcing firms to look afresh at their supply chain capabilities.

Insight | Business model innovation for digital twins in the construction sector

May 19, 2020

At the Cambridge Service Alliance's most recent Community of Interest, Dr Erika Pärn considered the development of digital twins in the construction sector: the challenges it faces and whether android operating systems could provide a useful roadmap for business model innovation.

Generate revenue from digital platforms

May 12, 2020

According to Shep Hyken: "Customers are smarter than ever because they're experiencing great service from certain brands, and those rock-star brands are setting the bar higher for everyone else." In this white paper we explore the 'customer experience paradox' and how firms can use digital platforms to overcome it.

Unlocking the secrets of customer loyalty

May 12, 2020

Customer retention plays a critical role in a firm's long-term sustainability. Until recently, however, firms have tended to rely on one-dimensional survey techniques to measure their customers' loyalty. This white paper shows how machine learning can help overcome these limitations.

View all news