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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.


Read more at: Webinar - Shift to Services in the Animal Health Industry
Webinar - Shift to Services in the Animal Health Industry

Webinar - Shift to Services in the Animal Health Industry

23 November 2015

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez


Read more at: Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems
Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

23 November 2015

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu


Read more at: Webinar - November - How Industry Evolution and Conditions affect Servitization
Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar - November - How Industry Evolution and Conditions affect Servitization

19 November 2015

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'


Read more at: Webinar on Re-Distributing the Future of Consumer Goods
Webinar on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods

12 November 2015

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer Goods


Read more at: Industry Conditions and Product Firms’ Choice to Offer Services
Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

22 October 2015

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.


Read more at: Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems
Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

14 October 2015

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey.


Read more at: Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry
Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

29 September 2015

Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge


Read more at: Podcast - Internet of Animal Health Things - Opportunities and Challenges
Podcast - Internet of Animal Health Things - Opportunities and Challenges

Podcast - Internet of Animal Health Things - Opportunities and Challenges

24 September 2015

Podcast by Daniel Smith and Scott Lyle from the Centre for Digital Innovation, Zoetis and Mohamed Zaki from the Cambridge Service Alliance, University of Cambridge. The Podcast looks at how internet technology is changing animal production techniques on the farm even in the more remote rural areas.


Read more at: Webinar - The Internet of Animal Health Things
Webinar - The Internet of Animal Health Things

Webinar - The Internet of Animal Health Things

16 September 2015

Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.