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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Service Business Model Innovation

Andy Neely gave a speech on Service Business Model Innovation at the Royal Society during a seminar organised jointly by BAE Systems and the Economic and Social Research Council.


The purpose of the seminar was to bring together a cross section of people from business and Universities to explore servtization and identify unanswered questions that might form part of future ESRC research programme calls. The next seminar in the series will be hosted by Cambridge on 15th December.  It will focus on the impact of culture, organizational behavior, uncertainty and risk on service business model transition as well as a session on the potential contribution of servitization to sustainability, grown and industrial resilience.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.