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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Service Business Model Innovation

last modified Feb 05, 2015 10:40 AM
Andy Neely gave a speech on Service Business Model Innovation at the Royal Society during a seminar organised jointly by BAE Systems and the Economic and Social Research Council.
Service Business Model Innovation

Andy Neely


The purpose of the seminar was to bring together a cross section of people from business and Universities to explore servtization and identify unanswered questions that might form part of future ESRC research programme calls. The next seminar in the series will be hosted by Cambridge on 15th December.  It will focus on the impact of culture, organizational behavior, uncertainty and risk on service business model transition as well as a session on the potential contribution of servitization to sustainability, grown and industrial resilience.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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