Submitted by Angela Walters on Tue, 18/11/2014 - 13:35
Mohamed Zaki was one of the panelists at a recent Urbanise conference.
The session was about the cultural shift of facility management organisations from asset-based/bricks and mortar to customer-centric service delivery. This was a debate about whether service is becoming more personalised in facility management, and how (Big data) could enable theses organisations to deliver better services and communicate better with customers to provide better customer experience.
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