New Paper - Digital transformation: harnessing digital technologies for the next generation of services

21 June 2019

Check out our recent commentary paper published at the Journal of Services Marketing

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

21 May 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

2018 Robert Johnston Award

3 April 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Gaining Customer Experience Insights That Matter

26 November 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

New book published: Exploring Service Science

26 October 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

October 2018 paper

23 October 2018

October 2018 paper on 'Textual Regularity Mining and Data-driven Customer Experience Analytics' by Mohamed Zaki and Benjamin Lucas

2017 ACAM Customer Excellence Award

21 August 2018

Dr Mohamed Zaki received the Caterpillar's ACAM Customer Excellence Award

July Webinar by Christoph Peters on Modular Service Structures for AI Services

9 July 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

Mohamed Zaki won the Emerald Literati Award

3 July 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

2nd Customer Management Leadership Group Academic-Practitioner Workshop

26 June 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

Cambridge Service Alliance

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Welcome to the Cambridge Service Alliance…

A unique global alliance between the University of Cambridge and some of the world’s leading businesses.
Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.
Learn how other innovative organisations are developing new services through our events
Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

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Mohamed Zaki