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At the forefront of service transformation in the digital era
 

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Read more at: Thought Leadership Conference at the University of Queensland
Thought Leadership Conference at the University of Queensland

Thought Leadership Conference at the University of Queensland

27 November 2017

Dr Mohamed Zaki was one of 65 international scholars that has been invited to participate in the Thought Leadership Conference entitled 'Theorizing beyond the horizon: Service research in 2050' which took place in the University of Queensland, Brisbane, Australia from November 3-5, 2017.

Read more at: Digital Business Transformation and Strategy
Digital Business Transformation and Strategy

Digital Business Transformation and Strategy

26 November 2017

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'

Read more at: EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer
EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

21 November 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

Read more at: November Webinar - A System Perspective on Business Model Evolution
November Webinar - A System Perspective on Business Model Evolution

November Webinar - A System Perspective on Business Model Evolution

13 November 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

Read more at: Video - What is the Shift to Services Executive Course all about?
Video - What is the Shift to Services Executive Course all about?

Video - What is the Shift to Services Executive Course all about?

29 October 2017

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

Read more at: Article on Service Week 2017 in London Evening Standard
Article on Service Week 2017 in London Evening Standard

Article on Service Week 2017 in London Evening Standard

26 October 2017

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

Read more at: October Paper - Big Data Analytics Architecture for Businesses
October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

26 October 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

Read more at: Webinar - Barriers and Facilitators to Incident Reporting
Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

3 October 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Read more at: Outcome-oriented contracts in logistics outsourcing relationships
Outcome-oriented contracts in logistics outsourcing relationships

Outcome-oriented contracts in logistics outsourcing relationships

30 September 2017

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Read more at: testing

testing

18 September 2017

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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