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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Community of Interest Meeting- 4th July  2018 at Perkins Caterpillar

This was the second meeting in a series of three Cambridge Service Alliance Community of Interest meetings (May/July/November 2018).

The focus of the CSA research for 2018 is proof of concepts and developing prototypes. The 4 July meeting presented the prototype demonstrations of two digital technologies and smart service developed to benefit CSA industry partners. Feedback from the industry clinics that follow the presentations will be used to enhance the development of the prototype technologies to the requirements of the industry partner. The third meeting in November 2018 will look at lessons learned. We also had a factory tour at Perkins. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.