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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Blockchain Paper

Blockchain Paper

26 October 2018

Return to Rationality, how does Blockchain Empower Traditional Industry? – A case of Everledger’s application in the diamond industry


Read more at: CEMEX Workshop
CEMEX Workshop

CEMEX Workshop

26 October 2018

Blockchain Prototype: Scope and Analysis for CEMEX


Read more at: Land of Innovation Forum
Land of Innovation Forum

Land of Innovation Forum

23 September 2018

Veronica delivered a presentation and a workshop at the 'Land of Innovation Forum' in Canacintra, Mexico.


Read more at: Community of Interest Meeting- 4th July 2018 at Perkins Caterpillar
Community of Interest Meeting- 4th July  2018 at Perkins Caterpillar

Community of Interest Meeting- 4th July 2018 at Perkins Caterpillar

26 August 2018

This was the second meeting in a series of three Cambridge Service Alliance Community of Interest meetings (May/July/November 2018).


Read more at: Blockchain in Customer Service Management
Blockchain in Customer Service Management

Blockchain in Customer Service Management

9 August 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis


Read more at: Theme Update - Blockchains in Smart Services

Theme Update - Blockchains in Smart Services

6 June 2018

In May, Veronica and her team worked very hard on the first practical phase of the project – the Codification of the Blockchain Prototype for the CAT/Perkins’ Supply Chain.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

The personal touch: using AI to help digital ‘agents’ deliver better customer service

16 January 2023

Successful customer service feels personal. As customers, we need to have our problems dealt with efficiently. But we also want our emotional response to those problems to be acknowledged, with empathy. But is this possible in a world in which customer services are becoming increasingly automated, and we find ourselves...

Mitsubishi Heavy Ltd Industries Visit - November 2022

15 November 2022

Prof Mohamed Zaki was invited by the Mitsubishi Heavy Industries to run the Digital Service and Customer Experience workshop with the Research & Innovation Center team. Thanks for the invitation, hospitality and the great discussions about the future of the next generations of services in asset heavy Industry.

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release