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Read more at: December Newsletter
December Newsletter

December Newsletter

5 December 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Read more at: Gaining Customer Experience Insights That Matter

Gaining Customer Experience Insights That Matter

26 November 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

Read more at: November 2018 Paper
November 2018 Paper

November 2018 Paper

21 November 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Read more at: Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes
Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

14 November 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

Read more at: New EPSRC Doctoral Studentship Opportunity

New EPSRC Doctoral Studentship Opportunity

9 November 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

Read more at: Do not fall prey to business ecosystem failure

Do not fall prey to business ecosystem failure

26 October 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.

Read more at: New book published: Exploring Service Science
New book published: Exploring Service Science

New book published: Exploring Service Science

26 October 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

Read more at: Blockchain Paper

Blockchain Paper

26 October 2018

Return to Rationality, how does Blockchain Empower Traditional Industry? – A case of Everledger’s application in the diamond industry

Read more at: CEMEX Workshop
CEMEX Workshop

CEMEX Workshop

26 October 2018

Blockchain Prototype: Scope and Analysis for CEMEX

Read more at: October 2018 paper
October 2018 paper

October 2018 paper

23 October 2018

October 2018 paper on 'Textual Regularity Mining and Data-driven Customer Experience Analytics' by Mohamed Zaki and Benjamin Lucas

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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