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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: A Taxonomy of Data-driven Business Models used by Start-up Firms
A Taxonomy of Data-driven Business Models used by Start-up Firms

A Taxonomy of Data-driven Business Models used by Start-up Firms

26 March 2015

The March 2014 Paper on 'Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms' by Philipp Max Hartmann, Mohamed Zaki, Niels Feldmann and Andy Neely


Read more at: Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

26 March 2015

The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely


Read more at: Optimising Asset Management within Complex Service Networks: The Role of Data
Optimising Asset Management within Complex Service Networks: The Role of Data

Optimising Asset Management within Complex Service Networks: The Role of Data

26 March 2015

The May 2014 Paper on 'Optimising Asset Management within Complex Service Networks: The Role of Data' by Mohamed Zaki and Andy Neely


Read more at: Small Details that Make Big Differences
Small Details that Make Big Differences

Small Details that Make Big Differences

26 March 2015

June 2014 Paper on 'Small Details that Make Big Differences: a radical approach to consumption experience as a firm’s differentiating strategy' by Ruth Bolton, Anders Gustafsson, Janet McColl-Kennedy, Nancy Sirianni, David Tse


Read more at: Systems Architectures and Innovation
Systems Architectures and Innovation

Systems Architectures and Innovation

26 March 2015

The July 2014 Paper on 'Systems Architectures and Innovation: The Modularity-Integrality Framework' by Stefano Miraglia


Read more at: Business-to-Consumer Lock-in Effect
Business-to-Consumer Lock-in Effect

Business-to-Consumer Lock-in Effect

25 March 2015

The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher


Read more at: A Blueprint for the Next Generation Organisation
A Blueprint for the Next Generation Organisation

A Blueprint for the Next Generation Organisation

25 March 2015

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson


Read more at: Webinar - Key Considerations in Asset Management Design
Webinar - Key Considerations in Asset Management Design

Webinar - Key Considerations in Asset Management Design

11 March 2015

Florian Urmetzer presents the March Webinar, on the 'Key Considerations in Asset Management Design' Executive Briefing.


Read more at: Data and Analytics - Data–Driven Business Models
Data and Analytics - Data–Driven Business Models

Data and Analytics - Data–Driven Business Models

5 March 2015

The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.


Read more at: March 2015 Newsletter
March 2015 Newsletter

March 2015 Newsletter

5 March 2015

The March 2015 edition of the Cambridge Service Alliance Newsletter