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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: December 2015 Newsletter
December 2015 Newsletter

December 2015 Newsletter

1 December 2015

The December 2015 Newsletter released from the Alliance.


Read more at: New Workshop Announcement - Manufacturing Analytics

New Workshop Announcement - Manufacturing Analytics

24 November 2015

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of Cambridge


Read more at: Keynote at Rustat Conference on Big Data
Keynote at Rustat Conference on Big Data

Keynote at Rustat Conference on Big Data

24 November 2015

Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.


Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.


Read more at: Webinar - Shift to Services in the Animal Health Industry
Webinar - Shift to Services in the Animal Health Industry

Webinar - Shift to Services in the Animal Health Industry

23 November 2015

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez


Read more at: Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems
Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

23 November 2015

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu


Read more at: Webinar - November - How Industry Evolution and Conditions affect Servitization
Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar - November - How Industry Evolution and Conditions affect Servitization

19 November 2015

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'


Read more at: Webinar on Re-Distributing the Future of Consumer Goods
Webinar on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods

12 November 2015

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer Goods


Read more at: Industry Conditions and Product Firms’ Choice to Offer Services
Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

22 October 2015

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.


Read more at: Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems
Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

14 October 2015

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey.