News

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­' It may be beyond the capabilities of individual firms, or not be economically viable, to provide directly all the services related to a core product. Fo…

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017Torston and Florian discussed the paper on 'Using Outcome-oriented Contracts to Foster Performance Improvements in Logistics Outsourcing Relationships'. Outcome-oriented contracts are u…

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletterThe December Newsletter from the Alliance is now available.  Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:Full Newsletter with linksDecember 2017 Newsletter - Contents:Thank you from the Te…

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.The Centre for Digital Built Britain is a partnership between the Depa…

Dr Mohamed Zaki was one of 65 international scholars that has been invited to participate in the Thought Leadership Conference entitled 'Theorizing beyond the horizon: Service research in 2050' which took place in the University of Queensland, Brisbane, Australia from November 3-5, 2017.The goal of this conference was to bring together a select gro…

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?' While many companies are experimenting with digital transformation, recent studies of success stories have shown that the enhanced competitive positioning of successful firms does not depend solely on the tech…

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model InnovationDr. Veronica Martinez and other colleagues from seven other universities to kick off a new research project founded by the EPSRC. This project will help our society in the fight against cancer. The new OMMS micro-factory could treat peop…

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'Chander Velu will discuss his paper on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India.' Business models are complex activity systems t…

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to ServicesDrawing on the latest work from the Cambridge Service Alliance, this thought-provoking and practical two-day course considers how to design the shift to servicesCustomers increasingly demand services and solutions, not jus…

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.In his article Anthony Hilton reflects on the impact of technology will have on our lives and the difficulty of predicting its impact.  He says of the conference: "...the v…

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy NeelyOrganisations suffer from a comprehensive architecture to manage and monitor the development of existing and new open-source big-data too…

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara MakriChara Makri discusses her July paper on 'Barriers and Facilitators to Incident Reporting in Servitized Manufacturers'. In April 2010, an oil rig owned by Transocean and operated on behalf of BP, exploded in the Gulf of Mexico, resulting in 11 d…

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.Using Outcome-oriented Contracts to Foster Performance Improvements in Logistics Outsourcing RelationshipsTorsten Steinbach, Carl Marcus Wallenburg and Flor…

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina GreveBridging the Co-creation Gap between Co-creators, Companies and Living LabKatharina Greve discusses the May Paper from the Alliance. Living labs offer a new open innovation platform for companies to engage in co-creation. This study offer…