News

Interview with Andy Neely in 'Real Business', 24 November 2014 In this interview with Christopher Goodfellow, Real Business, Andy discusses the use of big data in the transformation of manufacturing and servitization, focusing on the impact to small business.Extract:Small and growing companies are forever and a day being told to embrace big data, …

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel AbloresOrganisations have been approaching servitisation in an unstructured fashion. This is partially because there is insufficient understanding of the different types of Product-Ser…

Webinar by Dr Veronica Martinez, on 'Service Typology - A Classification Model for Product-Service Offerings', presented on 12 January 2015.Service Typology - A Classification Model for Product-Service OfferingsThe presentation is based on a paper entitled: ‘A Classification Model for Product-Service Offerings’ which was written by Paolo Gaiardelli…

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles …

MEDIA RELEASE : Businesses must understand ecosystems or risk failure, warn researchersWhat businesses can learn from how major cities operateCollaborate to Innovate - How Business Ecosystems Unleash Business ValueA new study from the Cambridge Service Alliance urges businesses to understand the complex, interconnected ‘ecosystems’ they operate in …

Case Study Report on the 'Electric Vehicle Rental Services: Project in Okinawa, Japan'[Podcast interview] with report author, Claire WeillerThe first EV rental project in the World for holidaymakers in Okinawa, Japan struggles to make a profit [Podcast interview] with report author, Claire WeillerResearchers at the Cambridge Service Alliance at Cam…

The 2013 Annual report from the Alliance has been released, which summarises achievements from the research activities and outputs from 2013.  To download a copy click here.

Andy Neely was the rapporteur for the High Level Group on Business Services which helps to define a European policy agenda for this sector. He wrote a report published this month by the European Commission with recommended actions along several lines – prioritising business services in the Europe 2020 strategy, completing the Single Market for serv…

Executive Briefing on the Key Considerations in Asset Management Design - released November 2014This executive briefing outlines different aspects to consider when rethinking your asset management system. It reports research which investigates current asset management practices and assesses how organisations approach asset management. It reveals a …

The Cambridge Service Alliance's December 2014 Newsletter release.The December 2014 edition of the Alliance newsletter has been released. It includes a summary of the Service Week Conference and the Cambridge Service Design Programme. It also reports on the latest developments and activities being undertaken by Alliance researchers and programme le…

Mohamed Zaki was invited by EPSRC Nemode to participate and present the data driven business model work at Technologies and Business Models in data-intensive economies session, of the British Academy of Management (BAM) Conference, held in Belfast in SeptemberThe workshop addressed the question of how big data influences business and economic model…

Mohamed Zaki was one of the panelists at a recent Urbanise conference. The session was about the cultural shift of facility management organisations from asset-based/bricks and mortar to customer-centric service delivery. This was a debate about whether service is becoming more personalised in facility management, and how (Big data) could enable th…

Alliance Senior Researcher, Mohamed Zaki, presented at the UK-wide NVI Network event, which explored how Big Data is offering key insights and emerging trends in data which is being used for medical and business innovation.Mohamed Zaki presented his work on data-driven business models, specifically looking at how start-ups create business models by…

On the 14 October 2014, we launched The Service Design Programme: making the shift to services. On the 14 October 2014, we launched The Service Design Programme: making the shift to services.  Prof. Andy Neely inaugurated the programme with an introduction to services. Andy particularly highlighted the need to shift to services and the global tren…

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy NeelyIn this study, we suggest that the impact of a service orientation on a firm’s likelihood of survival depends on the presence of certain preconditions within the firm.…